Terms and conditions

Our goal is to provide you with the best, professional remedial massage service in Hastings. We encourage you to familiarise yourself with these terms and conditions to avoid disappointment or confusion.  If you have any queries or concerns, please feel free to get in touch.

Appointments and bookings

Appointments can be made via email, phone or even facebook messenger. New clients receive a free 15 minute consultation which allows time to complete your health intake form; this ensures a 60 minute massage treatment without time taken completing forms.  Your appointment arrival time will be agreed to when you book.  We allow plenty of time between appointments to ensure that you start on time. It would be appreciated if you arrive no more than 5 minutes early to ensure the previous client has time to leave.  If you do arrive earlier, please take a seat and ring the bell closer to your appointment time. *Please refer to the cancellation policy.

Prices

Every effort is made to ensure our prices are reflected accurately across all mediums including our website, facebook page, printed promotional material etc.  It is possible that mistakes are made which may cause our prices to differ.  Please refer to the website for accurate and up to date pricing, you will be charged the price shown on the website.  

Cancellation and reschedule

No-shows and last minute cancellations are difficult for our business and it may mean other clients miss out.  You can cancel or reschedule anytime via phone, facebook messenger, or email with a minimum of 24 hours notice.  Less than 24 hours notice may incur a 50% cancellation fee.

Inappropriate conduct

Under no circumstances will sexual comments or advances, or aggressive comments, or gestures be tolerated.  Anything of this nature will result in termination of the appointment, with full payment expected.

Health and hygiene practices

Health and hygiene is taken seriously and evaluated regularly at Soul Massage.

The studio is a clean and sanitary environment where your health and the health of your therapist is a primary concern.

Each client receives fresh, clean fluffy towels. All towels are thoroughly washed in hot water before they are ready for the next client.  The floors, surfaces and door handles are washed daily, and rubbish bins emptied multiple times a day. Massage oils are dispensed from a pump bottle and creams are applied using a disposable spatula.

Gift Certificates

Gift certificates are non refundable and cannot be exchanged for cash under any circumstances.

Gift Certificates can only be redeemed by the individual gift certificate holder; however they may be redeemed over multiple appointments. Gift certificates are subject to the cancellation or reschedule policy.

If you have any questions please don’t hesitate to contact us.